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RETURNS POLICY


Under the UK's Distance Selling Regulations, if you have purchased goods and have simply changed your mind, you may return the goods to us for full or partial credit, subject to the following conditions:

  • The item(s) is in stock condition i.e. as it was when it was delivered to you.
    You inform us of your decision to cancel within 14 calendar days of delivery of the product(s).
  • You pay the return delivery charges
  • Goods are returned within 14 calendar days of cancellation
  • We will withhold refunds until the goods are returned (or evidence of return is provided) and we can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods were as expected
  • We will refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them)
  • Where the consumer cancels a contract, any ancillary contract (such as a warranty or credit agreement) is automatically cancelled

SOFTWARE RETURNS 


We are only able to offer a full refund for unopened/unwrapped software or if your copy of the software is faulty.

Please enclose a copy of your order details (including full name, address and order number) with the returned items and reason for return.

CONTRACT


After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this or confirmation of payment does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by dispatching your order, together with an invoice or delivery note.

Shipping Details

  • We offer free shipping within the mainland UK!
  • We try to dispatch orders same day on orders made before 5pm where possible!
  • Delivery time is usually between 2-3 working days from order confirmation!
  • We do not offer international shipping at this time.

If you would like to visit our shops, please look in the About Us section for details of opening times.

Established for over 60 years. We have an Online shop, plus two outlets in Kent Maidstone and Gillingham with mobile engineers covering the south east and London!

Contact

Unit 1, Sabre Court, Gillingham Business Park, Valentine Cl, Gillingham ME8 0RW sales@sewingmachinesuk.co.uk 020 8692 1077
© 2021 . www.SewingMachinesUK.co.uk - All Rights Reserved. Unit 1, Sabre Court, Gillingham Business Park, Valentine Cl, Gillingham ME8 0RW UK - Telephone: 020 8692 1077 / 0228. Registered in England & Wales - www.SewingMachinesUK.co.uk is a trading division of Lewisham & Deptford Sewing Machines Ltd - Company Registration Number 09051844 Designed By bluewasp Background photo created by tirachard - www.freepik.com